How do I order using your online service?
here and follow the simple onscreen
How long does your service usually take ?
We scan on average 1000
images per day. We aim to get your films
and digital data back to you within 14-20 working days of receipt, however many smaller orders are usually
faster. Please allow up to one calendar
month for all
deliveries. If your order is urgent please let us know prior to ordering and we
will do the best we can to accommodate your request. Urgent services carry
additional charges. For orders using cheque
please allow additional time for clearance. During busy times such as Christmas
times may vary.
you scan Black and White film?
Yes we scan both colour
and black and white films both at the same prices. Please note that
the automated dust and scratch removal technologies that we use is
not as effective on traditional B&W film (this is the same with all
scanners on the market). Hence with older more dusty film strips you
may see evidence of dust and scratches in the scanned images.
You Work with Customers Outside the UK?
Yes we regularly work
with customers from France, Germany, Poland, Australia, Canada. Shipping rates
outside of Europe will be quoted upon request.
Do you return my slides (Original material)?
Yes all slides and films are
returned to you in the same packaging that we receive them in, unless you wish
for us to dispose of them using our just disc or free download service..
Can you provide a
quotation without me counting my material prior to an order?
No unfortunately we do not provide a counting service, if you send us
images to be scanned we will scan the images and invoice accordingly, if
you require a quotation prior to sending us your images please count
your images and use our website to obtain an exact price or send us an
email with quantities.
Will I be able to
simply put the disc in my domestic DVD player and view the images?
not guaranteed, our discs are supplied to be viewed on a PC/Mac
that can handle JPG or TIFF files up to around 50MB in size. If
you put this disc in a domestic DVD player the file size is far
too big and the machine will probably freeze or have problems
reading the disc. Not to worry as we can also offer you an
of your images in a much smaller file size which will work in
most domestic DVD player that is compatible with JPG files. Most
modern DVD players will have no problem with this DVD set but we
can not guarantee it will be compatible with all players on the
APS films store additional data on the film
can you retrieve this data on the embedded image?
Our scanners automatically
reads the DX code from film, giving the correct frame number and
colour correction to each image. Please note, there is no
scanner on the market to retrieve additional data such as date
of photo from an APS film.
Do you convert CineFilm?
convert 8mm and Super 8 Cinefilm to digital, please
click here for details. With other
formats and larger wheels we are happy to receive them as part of a
as we have a local contact who carries this out for us. Please email
or call us to discuss different formats.
Why are you
prices low compared to some others? I have seen other websites charging up to £2 to
scan a single slide with digital ice dust removal.
We offer a value for money service, first of all we do not have the
overheads of many high street photo-labs and secondly we have
invested thousands of pounds in the latest high speed scanning
equipment which gives us the advantage over many of our competitors
who use "home based" Nikon or Canon scanners which scan very slow.
Our scanners imported from America are very fast and much more
superior than the consumer scanners used by many. Its worth checking
which scanners the company uses before ordering, If they are using
scanners like the Nikon LS range of film scanners stay well clear
unless you can wait a few years for your films back.
Do you print
photos as well as scanning?
No we do not offer any printing services.
Can I drop my slides/films off and collect when they
I'm just about to make an order and
need to know at what point am I need to post the film rolls to you:
before or after making the payment?
you are paying online then you need to make your payment before
sending us your films, if you are paying by cheque then send
your cheque along with your films, films will be scanned as soon
as payment has cleared.
I have some 60
year old B & W negatives measuring 6cms by 9cms, Can you scan these negatives to
Yes we can,
these are known as medium format film
and are listed on our website. Our
scanners can handle any size or make of negatives or slides.
Do you develop films?
No we do not develop films of any
type, you films must have been processed for us to scan them
Can you scan certain images from a strip of 35mm negatives or APS film?
No due to the way our scanners operate we need to scan all images
on the strip, please only send us the images you wish to be scanned. All images are scanned on APS films and 35mm Negative strips.
Do you offer an Urgent (Express) Service
Yes, but only if we can
accommodate your express order using staff overtime, we are usually very busy
with constant customers in our queue and run on a strictly first come first
served basis. However we can work additional hours outside of our standard queue
to complete your urgent order however there is a 30% surcharge to cover the
If you cant find the answer you are
looking for just ask !!