Mr Scan Slide scanning service - Scanning of 35mm slides and Transparencies
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Mr Scan Terms and Conditions.

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By continuing to use our website or by sending us any material for conversion you are agreeing to our terms and conditions in full.

  • These terms and conditions shall govern the use of the Mr Scan website and the purchase of any goods from it.

  • The website is owned and operated by Mr Scan.

  •  Mr Scan reserve the right to amend or update these terms and conditions at any time without providing notice.

  • By using our services, you acknowledge that you have read and understood these Terms and Conditions.

  • Should you have any questions, please Contact Us prior to ordering from this website.

  • Copyright in the Mr Scan website is property of Mr Scan. Material on this website also comprises copyright material, trademarks and registered trademarks which are the property of Mr Scan and third parties. This property may only be used for the purposes of browsing the Mr Scan website and acquiring goods and services of Mr Scan.

Placing and Accepting Orders

  • Orders will not be dispatched until payment in full has been received and Mr Scan is satisfied with the integrity of the order.

  • We reserve the right not to provide goods or services, or cancel orders (or part thereof) at our sole discretion at any time and we will not be held liable for loss or damage arising from the exercising of these rights.

  • If you need to cancel an order, please Contact Us immediately. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms and conditions relating to returns and exchanges.

  • By sending Mr Scan your films or other material you are placing an order and excepting our online prices and terms. Prices correct according to our online price list on the day material is received or when order is made online (If made online). If an order is received with no instructions as to the level of service required then we will scan using our standard home service.

  • Identifying film - we clearly identify each type of different film that we scan on our website in means of photographic examples and clear size measurements (where applicable). It is your responsibility to make sure that you send us the correct film(s) as ordered online or quoted for. We scan all film we receive and invoice for variations to the original order or quotation where required. So please double check you know what type of film you are sending us first, any questions simply email or call us for verification.

  • We do not count material to give a quotation, all material sent to Mr Scan will be scanned and charged for. Counting is done by our scanners.

  • We reserve the right to cancel your order if verification fails. This is as much for your security as it is for ours.

  • By following the instructions below you can ensure the verification process is successful:

  • Provide the billing address details for the card used via the PAYPAL / Google Checkout system.

  • Provide an email address.

  • Mr Scan will pass on any information relating to suspected fraudulent activity to appropriate authorities.

  • All information is held securely by Mr Scan using Secure Sockets Layer (SSL) software and is protected by state-of-the-art encryption and firewall technology.

  • If you are sending your parcels from outside the EU please make sure that you fill in the customers information correctly, when sending films to us the films have no commercial value and you are not importing goods to the UK. (value must be less that 5GB) If you put a high commercial value on your package then any import tax will need to be paid before we can collect your parcel from UK customs. UK customs will return any unpaid parcels to the sender.

Virus Protection

  • At Mr Scan we do all we can to prevent the spread of computer virus's. We use the latest technology virus and spyware scanning systems which we apply to all discs before shipping.
  • We strongly recommend that you use your own virus protection software for your PC.
  • In the unlikely event your disc contains a virus, Mr Scan agrees to either replace the affected disc plus any shipping costs associated with the affected disc. Mr Scan's liability is limited to the replacement of only the virus-infected disc received from Mr Scan . Mr Scan does not assume liability for any costs associated with repairing or replacing any computer components, hardware, additional software, computer files, or any other costs associated with repairing, replacing, or removing virus-infected files from your computer.
  • If you believe that our disc has a virus please contact us immediately and let us know what virus file you think is on the  disc and also supply is with information on your virus detection software and if possible a screen dump of the warning message. This will help is to confirm any such problem.


  • Generally we ask for payment upfront via our website checkout system or via cash or cheque with your parcels. If you wish to be invoiced after the material has been scanned then this must be arranged prior to sending us any material, we will hold on to all images and material until full payment is received.
  • Prices invoiced will be as per our website prices or a pre-arranged written quotation.
  • All invoices are strictly 7 day payment terms. We have the right to charge interest at 8% above the basic bank of England interest rate plus a late fee of 10% of the invoice value per month overdue. We reserve the right to remove any online discount for late payments.
  • All quotations valid for 28 days
  • It is highly advised to use our automated quotation system to obtain a price for your project prior to sending us any material as once we receive your material it will be scanned and invoice accordingly.
  • If you send us material that is to be invoiced after scanning please make sure that you have sufficient funds to pay for the work carried out. If you are unsure on how many images you are sending for scanning we strongly recommend counting your images as guess work is sometimes way out. With negatives some customers weigh them to get a rough estimate. We do not offer a counting services, the only way we can tell you how many images you have is by scanning them.
  • Cheques over 250 will need 7 days to clear before shipping/collection of any goods.
  • Invoiced orders over 500 are preferred to be made via BACs, Cheque or Cash. Card payments over 500 are subject to a transaction fee charge
  • If a transaction is reversed by the customer after shipping of goods it will be classified as fraud and reported to the authorities. This includes the PayPal resolution process. Our overdue policy will also come into effect after 30 days of invoice date.

Limitation of Liability

Effective from March 1st 2011

  • Any liability of Mr Scan in connection with goods or services supplied to you will, at the election of Mr Scan, be limited to:

  • In relation to goods, the replacement of the goods, the supply of equivalent goods.

  • In relation to services, the supplying of the services again, the supply of equivalent services.

  • You further acknowledge and agree that Mr Scan will not be liable to you or any other person for any direct or indirect damages resulting from use of goods or services supplied to you, or on behalf of you, through the website. Mr Scan are not responsible for data discs failing in your machine, this is down to the disc manufacture.

  • All our CD/DVD-ROMs are pre-checked with virus-checking programs. Mr Scan will not accept any responsibility for any damage or loss caused through the use of this CD/DVD-ROM.

  • The sending of goods, such as but not limited to, tapes and films to Mr Scan is solely the responsibility of the sender. We recommend you take every precaution to cover any eventuality, including the loss of goods. We guarantee that in the unlikely event of a failure to return such items, we will replace the CD or DVD that you have ordered within 28 days of posting your order. This way you will not lose your memories, however, despite our every care in this situation we can not in anyway guarantee the originals.

  • Any compensation claim for lost or damaged originals should be arranged via the customer and the third party shipping company, Mr Scan has no responsibility at all to provide any form of compensation arising from lost, damaged or delayed items in the post be it on its incoming or return journey. We will of course assist the customer where possible but will provide no financial benefits.

  • If we lose your package of original photos or videos while in our possession through mishandling or negligence on our part we will pay you up to a maximum of you order value in compensation for the loss after first exhausting all other efforts to recover your originals. If we are unsuccessful we will reimburse you up to the value of your order* for your loss. * If order has been pre-paid and the order has not been converted to a digital format at the time of the loss a refund will also be issued. Otherwise, our expenses and restitutions for lost or damaged materials while in our possession can never exceed the raw cost of the materials or 100, whichever is less.   We are not liable nor responsible for any materials not in our possession.  Items lost or damaged while in transit are the responsibility of the carrier's company and are subject to that company's terms.

  • You, the user, understand and agree that the submission of any photos and/or film to Mr Scan,  is done at your own discretion and risk and that you will be solely responsible for any loss or damage to your photos, and any damage to your computer system or loss of data that may result in the download or upload of any material. Mr Scan does not assume any responsibility for any loss, physical, or personal damage, or any other type of damage that may in any way result from the use of its products or services. Mr Scan shall assume no responsibility nor liability, for damage, loss, delay or irregularity to persons or property in connection with third parties over which Mr Scan has no control.


  • We aim to get your films and DVDs back to you within our advertised time scale, however most smaller orders are usually quicker.

  • We will  re-use your original packaging to return your films to you, this saves you additional packaging costs and is more environmentally friendly. However if a customer does send films in packaging that is not suitable for the return journey it will be replaced or repaired at Mr Scans discretion. Sometimes excess packaging will be removed to cut down on weight for the return journey. These are your films so using the best protective material possible is advised.

  • It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

  • We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Royal Mail and DHL who we believe will always do their best to deliver products by the estimated delivery date.

  • We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

  • It is the responsibility of the customer to inform Mr Scan if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with Royal Mail to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery. a Late or a lost delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

  • Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

  • On smaller orders part of our shipping and handling fee covers the cost of the blank CD/DVD.

  • If you have not received your package within 7 days of you despatch email then please contact us to make sure that we keep your images on file for an extended time or do not scrap your originals (if this was scheduled). Please note that our despatch email is sent out on the day your item is shipped, please make sure that you check your junk or spam email folders for this email as we are not responsible for emails not arriving. Please allow up to 28 days for the third party courier company to deliver your parcel. We will send replacement discs after 28 days at our discretion, it is also totally at Mr Scans discretion to send replacement discs earlier than 28 days.

  • With video conversions we either keep a digital backup of your video footage or we keep hold of the original tapes depending on the type of tape supplied and the conversion system we use at the time, either way a copy is left with Mr Scan to prevent full loss of video footage in the post.

  • Package weight - If you send us a heavy parcel then you must be prepared to pay the return shipping costs - All parcels over 1.5kg are returned via a courier services, charges are clearly shown on our website.

  • Orders send in with no return shipping payment will be returned on our 'Disc Only' service


Returns and Exchanges

  • Please choose carefully. We are happy to advise you in advance of your purchase to help you make the best choice. If you have any specific requirements for your images, i.e. they need to be a certain file size or dedicated colours then we always recommend you use our trial service before sending any orders. This way we know exactly how you want your scans and you know exactly what you are getting as making changes after an order has been processed is not possible.
  • You can not return products that have been supplied to you by our scanning service, unless there is a fault with the product. Under no circumstances will a refund ever be issued for our scanning services if we have provided you (the customer) with a copy of your images. If the disc arrives damaged or faulty then a replacement will be arranged upon receipt of original.
  • If you return any goods via a Royal Mail Post Office, please keep the appropriate proof of return and ensure you are covered for the appropriate amount of insurance. If the returned item goes missing in transit to us, we will deem you not to have returned the item.
  • It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
  • All returned goods must be: Unused, unopened and in original condition. Undamaged. Returned within 7 days of delivery.
  • You will pay the delivery costs of the return to Mr Scan. We will not refund initial delivery and any other fees.
  • Please note that all products that are found to be non-defective may incur a non-faulty test charge plus the delivery costs of returning the item to Mr Scan.
  • Any problems with images or discs must be reported to Mr Scan in writing within 10 days of receiving your order.


  • On the rare occasion where we are required to rescan or adjust certain images then these images will be either emailed to our customers or send on a CD/DVD rom. The rescanned images can not be added to any previously burnt discs or TV-Resolution slide shows. Only if over 10% of images in a set are confirmed as rescans by Mr Scan will new disc sets, duplicate sets, TV resolution or slide shows be issued and only if requested by the customer.

Specified scanner settings

  • As with all scanners they each have many different setting to adjust to produce an image, at Mr Scan we use our standard scanner settings unless advised differently prior to taking an order. Setting such as dust removal, colour correction, edge enhancement and sharpness are all full adjustable with most of our scanners.

  • If you require any special requirements for your images please discuss this with us prior to making your order. As some settings may not be adjustable with certain film types due to scanners and software  that we use.

  • We strongly recommend that if you do require anything special then you use our free trial service so you can test for yourself. This also applies to online photo libraries as many will require certain criteria for scanned images that may require us to set our scanners up slightly different..

  • 99.9% of our customers leave the scanner settings to us to achieve the best results.

Folder/image renaming

  • Images and folders are automatically numbered using our scanner system. If you wish for images or folders to be renamed we advise that you carry out this yourself once you receive your images back as you know the images better than anybody so can correctly name them, we can do this for you but due to the additional time it takes there will be a surcharge per folder or image of 50p and it must be pre-arranged prior to any orders. Simplest thing to do is to leave the numbering to our system.

Multiple Discs

  • We will supply your images and videos on the minimum amount of discs necessary to save you time and money. If you require certain parts of your order to be supplied on a separate disc then we charge additional fees as set by the price of our duplicate disc on our essential extras page of our website.


  • If you do encounter an problem with our services please contact us as it will most probably be a simple issue that can either be resolved via email or a rescan. Please don't go straight to our feedback system and leave bad comments as this is permanent and will result in no further support by Mr Scan being offered. Any untrue or damaging comments will be dealt with by our legal advisors.

"We are here to help and want you to be happy with your purchase, if you have any problems please contact us."

Image and film Copyright.

  • Under copyright laws the owner of the copyright in images is the person who created or took the photographs. By submitting your photographs to us you warrant to us that you are the owner of the copyright or have express permission from the owner of the copyright.
  • You will own the copyright of all your images, we will not sell or give any of your images to any other person. However we may on very rare occasions we may ask you if we can use example images in our sample gallery, these photos will usually be of landscape pictures and not family photos.

Use of website.

  • With the exception of the main search engine bots, the use of data-mining/extraction software or bots by any company that is not collecting data for a search engine is strictly forbidden. In particular the use of Picscout will be treated as 'hacking'. and as such will be prosecuted.

Privacy Policy

  • For Mr Scan to process your order, we need information such as your name, email, contact number, delivery address and payment details.

  • Your details are not passed on to any other person or company.

  • Information that you have provided us will be used in three ways:

  • To verify your details.

  • To generate an anonymous view of the Mr Scan customer base. This information will allow us to analyse trends and demographics to help Mr Scan improve on the services provided.

  • Send periodical communications to people who have "opted in" to receive it. We do not send out "spam" to our customers in any way.

  • Other than described above, Mr Scan will not use, sell or disclose your personal information without your consent.


    The information contained on the website is provided by Mr Scan in good faith. To the best of Mr Scan' knowledge, the information is accurate and current, however, Mr Scan do not make any warranty as to the accuracy or completeness of the information.

    End of Terms and Conditions



If you are have a problem, before contacting us please read through the following as it may help. Whilst scanning images sometimes one or two will go in the scanner upside down. If they do slip through the net then we supply a web-link to Google Picasa which in our opinion is the best FREE photo software available. Picasa can crop, rotate or flip your images to your desired view your image. This is a particular issue with slides as many slides are mounted back to front on their mounts as you may well know when viewing them.

Compatibility of Mr Scan Discs.

  • All our discs are checked for errors before posting. Our discs are written in JPG or TIFF format which is compatible on most modern PCs and Macs with CD/DVD drives that can read DVD-+R discs. For larger orders we also use DVD+R-DL (Dual layer) - If your PC can not read Dual layer discs please let us know prior to completion of your order.
  • If your PC/Mac can not read our discs please check in another PC if possible .
  • Also it is recommended to update any firmware for your CD/DVD drive as we use the latest high quality media which sometimes may not be recognised by slightly older drive units, firmware can be obtained via your drive manufactures website, we are not responsible for any issues regarding firmware upgrades, or last resort return to Mr Scan to be tested.
  • We are not responsible for the set up of your computer and can offer no technical support.
  • For our TV-resolution DVD sets, video conversions and slideshows we use high-quality DVD+R/-r  or CD-r media to maximize compatibility with a domestic DVD players the disc will work in most domestic DVD players that are compatible with JPG files. Most modern DVD players will have no problem with this DVD set but we can not guarantee it will be compatible with all players on the market. If your player does not play DVD+R/-r and only plays DVD-R for example then please let us know this on your order form.

Disc will not read

  • Our discs are standard DVD-/+R or CD-R branded discs which are compatible with a standard PC with DVD-ROM drive. If your drive does not read the disc please if possible try it in another PC. If it still does not work then please report the issue back to us via email and we will let you know how to return your disc to us.  

Quality of images - Upgrade Service

  • If you feel some of your images could do with a professional touch up using Adobe Photoshop then please let us know and we can use our Photo Restore Service on your images. Each image is inspected, touched up and manually cropped using the latest professional Adobe software.



  • Our scanners will automatically crops every image, sometimes they may crop an image incorrectly, this is mainly due to poor image light levels of the original photo, 35mm or APS film bar code being dirty and unreadable or incorrect slide size. We do check all images but do not compare cropping with the original negative.

Un-mounted or damaged slides

  • We offer an additional service for slides which are no longer in their mounts or damaged, this is an extra charge on top of the scanning cost on each image. This charge covers us mounting your slides in a temporary slide mount and removing them after scanning - If your slides are mounted in very poor condition mounts then this charge may also apply if we can not scan your slide in its existing mount. -See prices page for cost.


Oversized and undersized 35mm slides

  • We are sometimes sent oversized slides mixed in with standard 35mm slide batches which can cause cropping issues.

  • A standard 35mm slide in a 2" x 2" mount with the frame size (film area) is usually about 34mm x 23mm, although it does vary very slightly by manufacturer and slide age. Our standard scanners are designed for 35MM slides but any slide in a 2" square mount can be scanned. Scans from formats larger than 35MM, like 126, 127 or "Super Slides" will be cropped. Unfortunately, a significant portion cannot be scanned due to the aperture of the scanner.  We can however scan these slides using our high-end scanner which is priced differently - see 126/127 sized slides on our price list. Please make sure when ordering you order the correct sized slides and separate your slides when shipping to us.

  • We can not be held responsible for incorrect cropping of slides which are sent in mixed bundles or ordered under different services, i.e., 126 slides ordered as 35mm slides. We will of course if spotted scan these slides differently and charge appropriately but when bulk scanning spotting every incorrect slide is not possible.

  • The free Picasa software at the above link will provide you with a cropping tool so that you can judge where to crop the image. If you would like us to re-crop your image to our best judgement please use our Photo Restore Service


Dirty films

  • We do not touch any film or negative images, we use air blowers to remove surface dust but if the slides are dirty or sticky we can not remove this and it may be visible on the scans. We use top of the range scanners and digital ice software to reduce the amount of dust/scratch marks on the digital image but we can not 100% guarantee that all marks will be removed, basically the better quality your originals the better results you will get, do remember that film is static and attracts dust. Monochrome images tend to be slightly worse for this effect due to the digital ice software no being able to distinguish as well as with colour images. Most of colour images come our without any noticeable marks, monochrome usually come of good too. We can attempt to remove this using our Photo Restore Service.

Glass Mounted Slides

  • If you want the best quality scanned image it is best that we scan slides without their glass, our scanners do scan very well with glass mounted slides but usually best with it removed.

  • If you wish to have your slides scanned without glass then you need to remove the glass before sending them to us, we can not remove and remount the glass as part of our service.

  • Any glass slides that are cracked will also need the glass removed prior to sending as this will be picked up on scanning.

Inverted Slides or Negatives

  • If your slides do not have a "view from this side" indicator then we will do the best we can to scan the slide the correct way but we can not guarantee this will be correct, if you need to 'flip' the images then we have provided a link to a free software package that can do this. This also applies to negatives where they have been scanned back to front.

Image Rotation

  • With APS films and 35mm negatives we do not rotate the images, i.e. if a photo was taken with the camera sideways then the image will be on the disc sideways, this can again be rotated using any simple photo software if required.

Image order

  • The best way to have your slides scanned in a particular order is to number each one.

  • Due to the way we scan slides and negatives we can not guarantee any preset orders of images, we will do all we can to stick to your order however there are many influences that can change this, for example different types/sizes of slides may need to go through different scanners, some images may need to be scanned again due to dirt levels or scanning incorrectly. Also some slides may need to have their mounts repaired or replaced due to being too weak to go through our scanners.

  • Returned order of originals, as noted above we use bulk process scanners so can not guarantee that we can keep your films is any particular order for their return, we will of course do the best we can to keep to any particular requests however with the way our scanners operate it may not always be possible.

Slide Mount Repairs

  • We advise all customers sending us slides to go through their slides prior to sending to us to check that your mounts are in good condition. With card mounts which have come unstuck a simple staple may be sufficient. If however we can not scan your slide in its original mount due to it falling apart then we will repair or remount your slide at additional cost. - We will let you know of this prior to the repair.

Negative Film strips

  • Please note we do not scan part film strips, each strip must be scanned in full. A minimum of two 35mm images per strip. Medium format and photos can be single images. Please also make sure that there is nothing stuck to your negatives such as label strips as there may be an additional charge to remove these.
  • We can not scan unprocessed film strips of any kind.

Product Information

  • Prices of goods and services, delivery and other charges displayed on the Mr Scan website are current at the time of display. These prices are subject to variation without notice.

  • We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free.










Copyright 2013 Mr Scan Ltd. All rights reserved.